I was doing a bit of research and found there are quite a few others that have had the same experience. This is how they do business. The BBB gave them an F rating so it is really bad. I opened a case with the BBB. I also opened a claim with BoA. Let the bank do it!
So I have warned whoever reads this blog post. Do not buy from them unless you want to deal with bad customer service... actually lack of!!!
So a month after this whole fiasco, I received an email with a credit voucher for only the cost of the two polishes... as if I would bother going through this hassle again.